Optimizing facilities maintenance, renovation, and consulting services.
Digital has disrupted the traditional consumer journey. Shoppers have more buying options, are more informed and have raised their expectation levels to the clouds. Consumers are no longer satisfied with simply products, they are shopping for an overall brand experience.
How much more important has the in-store environment become?
What started out as simply protecting brands has evolved into becoming active contributors to the in-store experience.
Pivots that a retailer is making to maintain a connection with the shopper that has an impact on the existing store design. Rollouts, remodels, refreshes and bundled services are often the working titles of these activities, but in the end, they are all experienced by the shopper.
Shoppers are hypersensitive. When store conditions are below shopper expectations, the brand suffers. Our approach to the day to day upkeep and work order response revolves around a few key principles and strategies.
Facilities managers are often at a data deficit impairing their ability to plan and maximize their budget’s impact. We offer data capture and survey programs to support decision making. Our capabilities include in-house surveyors equipped specialized cameras and tools, supported by an internal web portal for client access.
We create solutions that are not off the shelf, yet specific to a single client. Our services mirror the design elements found in our client’s stores. Our lab offers the opportunity to tinker and pilot long term solutions.
This is the outbound updates from Resicom to the corporate buyer. Ideally, they are “No Action Required” emails that are sent at the cadence and with the content that the client needs.
This is the nuance of coordinating and keeping the store manager, mall manager and security companies aligned and informed. A key cog in the wheel of live store environments.
Our goal is to be our vendor’s favorite client. We do that by providing concise, timely and well designed work scopes to simplify the process. Also, our in-house staff can travel to provide technical support.