National Speciality Plaster Refresh

CASE STUDY

A client has luxury stores all around the world. Their storefronts have a special plaster that was being discontinued by the manufacturer, yet the client wanted to maintain the appearance. We were able to effectively solve this situation.

Scope

The scope of work needed to execute the project included:

1. Prepare Plaster Refresh scope and submittals
2. Complete site survey to establish scope of work to be completed
3. Create samples with new plasters because the manufacturer stopped producing the previously approved specified materials.
4. Repair and replace rotted wood
5. Install new plaster and painting finishes to refresh store to like new condition

Challenges

The constraints of this project included:

1. Project had a ten day timeframe to complete all stores
2. Complete project overnight, returning store to ready for business by the following morning
3. Project needs to have a consistent finish nationwide
4. Material submittals needed to be approved and needed to be available nationally
5. Some stores are exposed to the elements, requiring a material that is suitable for these conditions.

Solution

We understood that this project was a reinvention of what was the current specification.

Materials were no longer available, but visual wanted to achieve the same look. Our plan

to develop a process to project included:

1. Define the standard by visiting multiple locations that have the approved specification that met the client’s requirements
2. Submit samples of alternate plasters on the substrate in which they would be installed
3. Provide a training seminar hosted by our team of plaster specialists with the installation teams in our Training Facility
4. Execute the first couple of locations with multiple teams to look for any potential breakdowns that could occur
5. Finalize the process
6. Schedule projects with all store managers and mall managers
7. Email photos per our checklist ensuring that our standards were met
8. Call each store the morning after the project was executed ensuring that the project was completed up to standard

Summary

Manufacturers sometimes stop producing materials specified by our clients. It creates a challenge when the original materials specified are unique. Since this material was discontinued, we needed to develop an alternative solution to deliver the intended design. Once we figure out a solution, we work to properly train our teams in our Training Facility before rolling out a national project, ensuring consistent, successful execution.