Store Conversion: Retail to Outlet

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CASE STUDY

 

A retailer needed to change a select number of existing regular retail stores to outlet. The change would include the removal of fixtures and redistributing remaining fixtures to a new, pre-determined location. The conversion needed to be completed in 2 days so that the store could reopen for business.

 

Scope

The scope of work needed to complete this conversion:

  1. Notify the store that we are going to be coming in to assist in the conversion and remove all extra fixtures.
  2. Work was to begin on the morning after the A/V team completed the removal of video walls and jukebox.
  3. Protect and pack all fixtures onto pallets or speed pack smaller items into boxes.
  4. Load all packed and palletized fixtures onto trailer supplied by client.
  5. Take pictures of fixtures loaded onto the trailer to ensure they were packed well.
  6. Patch and paint 2 video walls where video screens were removed and also patch and paint the column where the jukebox was removed.

 

Challenges

The challenges of this project included:

  1. All work needed to be completed in 2 days.
  2. All fixtures had to be well protected to keep them from being damaged in transit/storage.
  3. The patching of the column was difficult due to the way the jukebox was originally installed.
  4. Material that was supposed to be supplied to us by the client was not onsite.

 

Solution

We understood the needs of the client and the time constraints. While packing the fixtures, we understood the possibility that these items might be utilized at other locations, and would need to be in received in excellent condition. Therefore, we made sure that items were well protected.

Our solution for the project included:

  1. We began the project by informing the store personnel that our arrival would be the morning after the A/V completed their removal of electronic items.
  2. Notifying the store personnel of our project plans once we arrived onsite.
  3. When the client supplied trailer arrived, without the required packing material, we took it upon ourselves to travel to a local supply house and bought all necessary packing material so that the deadline would not be compromised.
  4. Both the walls and column were very damaged, so we patched and painted them to the client’s standards.
  5. We were able to pack and protect all the fixtures in such a way that they were returned to the client undamaged.
  6. All “after” pictures were presented to the client to ensure their satisfaction with our work and the project’s completion.

 

Summary

Completing the project in the time allotted to us was a challenge when it was determined that the scope of the project would need to adjust because of the extra repair needed to be done as well as extra steps to acquire necessary materials. To best service our client we often need to be flexible and adjust our plan when challenges arise.

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