Damage Claim Build Back

CASE STUDY

A clothing retailer with a AAA level store discovered mold in one of their fitting rooms and in part of the stockroom.  Although the source of the leak was promptly identified and repaired, a mold remediation company was contracted to quarantine the problem areas, identify sections with dangerous contaminants, and remove.  Resicom needed to immediately execute drywall replacement and any other subsequent repairs since the closed areas were adversely affecting the overall amount of working store space and also restricting the amount of merchandise displayed on the sales floor.

Scope

The scope of work needed to execute this project included:

1. Plan site visits to determine exact repair and replacement needs.  Include photos.
2. Prepare accurate quote for project scope.  
3. Establish schedule for crews accounting for execution time, manpower and materials needed. 
4. Order project materials from specific vendors.

Challenges

The constraints of this project included:

1. Prerequisite site visit in Dallas, Texas had less than 24 hours notification. 
2. Project needed to be cost effective for client, yet completed within 3 nights.   
3. Coordinating material purchase through multiple vendors and requiring same or next day delivery.  
4. Because of the emergency nature of this project, many of our crews were already committed to other projects.
5. Concerns that by lengthening our personnel’s work week, crews may be over-extended and less effective.  

Solution

Completing this project effectively for the client required precise planning and execution.  The deadline was set for completion at the end of the week with no margin for flexibility.  Our solution to this project included:

1. A project manager was tapped to complete site visit on short notice.  
2. Material orders were placed with multiple vendors on the same day as the site visit to save time and scheduled to ship ground vs. overnight to save expense.  
3. Corporate office expedited arrangements of crew assembly, travel, and lodging and security.
4. Crews were shifted with other teams reserved for a pending project.  
5. Back up crew members and local subcontractors were utilized to keep teams fully staffed and not over-extended.   

Summary

The damage to the store resulted in a loss of business to the client.  The store was entrusted to us to complete all repairs within a week.  We reacted immediately and this enabled us to save money on the shipment of the  project materials from the suppliers.  Precise planning, supervisors provided detailed procedure outlines and instructions, and the overall rapid execution allowed us to complete the project within the desired three nights.