Big Impact on a Small Budget

CASE STUDY

In response to a difficult economic outlook, a retailer that we consistently service needed to revise their maintenance strategy.  Our client’s emphasis on brand protection and customer shopping experience remained a priority, but their restricted maintenance budget was now also a factor.   Resicom helped devised a solution to orchestrate bundled preventative maintenance work orders or  “Mini-PMs” to drive down costs for the client.  

Scope

The scope of work needed to execute this project included:

1. Client identified 100 flagship stores that would continue to receive preventative maintenance as usual without disruption.
2. Second tier stores were identified together by region and client supervisors would provide PM assessment rather than incur the cost of having our technicians complete the walk-through.
3. Complete specified Mini PM work provided from client to standard. 
4. Take before and after pictures of all the completed items for the client. 

Challenges

The constraints of this project included:

1. All work needed to be completed by the second week of August.
2. Security needed to be coordinated with some of the projects.
3. Some of the projects being completed coincided with other projects previously scheduled.
4. Materials for Mini-PMs were shipped directly from client to store and were often difficult to track.  

Solution

Understanding that the client was trying to keep their stores up to standard with a limited budget, we came up with multiple ways to complete the work within monetary constraints. 

Our solution to this project included:

1. Setting a schedule that made sure that the projects were completed by the set deadline.
2. Stores were grouped together by region to effectively coordinate Mini-PMs to several stores, or several work orders were grouped together for one specific store.
3. We contacted all the correct personnel, store and mall, to make sure that everyone was informed and the projects ran smoothly.
4. Using the pictures taken both before the project was started and after, we were able to audit the work completed and confirm that it was up to the standard of the client.
5. We followed up with the managers of the stores the day after all scheduled projects to confirm that they were content with all work completed.   
6. Our home office support played an important role in coordinating material tracking and acting as liaison between stores and technicians.

Summary

Resicom is a company that provides options to our clients.  A budget for the execution of full-scale Preventative Maintenance work orders at every store was simply no longer feasible for our client.  Resicom was willing to work with our client to create a solution that kept their stores still looking their best within a restricted budget.  Resicom executed the work orders within the time frame that was given to us by our client. And, even though we were on a such tight deadline, the high quality of work that is our standard was not compromised in anyway.