Facilities Maintenance is on the cusp of shining brightly in the new dawn of retail, shedding it’s role as the compliance officer of marketing or the go-to place for financial savings. The adversity and change these folks have experienced has forged strengths in nimbleness, adaptability, and economy. These skills are quite handy for retail businesses aiming to stay relevant to […]
“How do you want to see this?” This question is like a key artifact – its very important and even more rare. Much like finding that key relic, understanding how someone needs to see something can unlock the invisible force that prevents the dots from being connected. The other day I had a conversation with […]
“A personal choice to rise above one’s circumstance and demonstrate the ownership necessary for achieving desired results – to see it, own it, solve it, and do it” – Connors, Smith & Hickman in The Oz Principle. Bad joke tellers know the entire joke inside and out. They have everything they need to succeed – […]
Can you believe we are in the homestretch of summer? Time is moving so fast! This week I will share a few of Thomas Watson’s quips that will hopefully make you laugh, think a bit, and put your ideas to work. It’s really about raising your game. Hopefully Tom’s tips will help. He was known […]
There is an interesting phenomenon I’ve noticed about the zoom lens on a camera – the better one feels about the way they look, the more comfortable they are with its use. Much like the lens of a camera, a mirror of our behavior can be just as intimidating. Today I am going to share […]
Managing fickle times is much like baking – the right ingredients need to be coupled with the right timing and temperature to work out as intended. Unsteady, adverse situations are very risky, and can create a great opportunity to demonstrate our ability to adapt to the new needs. There are few situations where we can […]
The company’s goal of becoming other people’s favorite client/vendor/employer continues to be a guide for our processes. Coupling this with mutual respect for one another has prompted great improvements already, and these successes are creating the momentum we need to carry us further. Our potential continues to grow and many opportunities are being unlocked. Many […]
The needs of stores consistently exceed their budgetary constraints. This is a challenge most every facility manager faces. A skill that serves successful facility professionals well is the ability to discern what to fix and what not to fix. Since all repairs are not created equally, a weighting system of importance or priority is needed. […]
Through one month of this important first quarter we’ve already made significant headway on our key initiatives – our new software solution will be live this month, a key person is focused on creating standards of care to better support our teams, and we have a transition plan in place to create a third home […]
Last week we reviewed the value of experience, and how enduring adverse and diverse experiences become the bedrock for our leadership skills. Our scars are the price of entry into senior roles. After all, who wants to enter a war under the command of a general that is not battle tested? How can we raise […]
For the last few weeks we’ve been talking about finding improvement opportunities and discerning what to put our efforts in. This week I want to share a few thoughts about building our company’s intelligence through TCUP (Thinking Correctly Under Pressure). Its purpose is to improve our performance – to prepare us for situations we expect […]
Psychologists tell us besides death, divorce and a few other events, moving is one of the most stressful events we can go through. Now imagine you are the manager of a high profile franchise and you need to move your headquarters temporarily (or even permanently) all while you have to stay open for business. Can […]
Want to know the trait that can increase business? Its a human trait that even animals display. Its empathy. Whether you are dealing with customers, technicians, family members, acquaintances, friends or associates, empathy is a trait that can make human bonds strong and make life worth living. It will behoove us to harness empathy to […]
John Fairclough, Resicom CEO Resicom Founder and CEO John Fairclough has been inducted into the Chicago Area Entrepreneurship Hall of Fame! Joining the ranks of entrepreneurs twice his age, Fairclough was honored with the induction on Thursday, February 24th at the Chicago Hilton. The Institute for Entrepreneurial Studies (IES) of the University of Illinois at […]
Eagle Scout candidates sent Resicom letters of appreciation for assistance with their service projects. Scouts affiliated with St. Alphonsus/ St. Patrick Troop 49 in Lemont, Illinois were able to make good use of donated building materials. Paint, shelving and other supplies were provided to the troop so that appropriate supply storage rooms could be created […]
