How Can I Clarify My Internal Communications?

Here are the first steps to bringing this type of internal communication into your
company:

• Review your discipline and reward processes to see if they are consistent with what the company goals and values.
• Mention the components of the strategic plan when rewarding or disciplining an action. This reinforces how important they are and work towards weaving this importance into the culture of the company and its employees.
• Measure the things that line up with the values and mission. For example, if one of your core values is around customer satisfaction, figure out a way to measure it. This will reinforce that this is so important to the company that management tracks it.
• Celebrate when people act in accordance with the values and purpose.
• Make this a part of your management discussion. Ask questions related to the values. For example, when someone does something questionable, ask them “Does that line up with our core values?” or “Does that bring us closer to our goals?”

This approach to internal communication will prove to be key in reinforcing the company strategy and deliver organizational clarity. This will help the company capture opportunities and avoid dangers.