When I hear people justifying their actions, my body goes into shock – my stomach turns, my eyes twitch, and I start to pace uncontrollably. Not really, but my blood boils and turns my face beat red. I am not sure of the science of it, but I think it is purely mental. For whatever […]
Bess Gallanis is a communications specialist and a blogger for Resicom, The Huffington Post and Indezine. In the second installment of The Best Story Wins, “The Social Network” is a reference point for creating a compelling business story. Review these valuable communication tips here. http://bessgallanis.wordpress.com/2011/02/28/the-best-story-wins-part-ii/
“Man created language to be understood. It should be normal to understand what people convey to us. Fear, ulterior motives, and closed mindedness are the enemies of understanding.” – John Fairclough, CEO Resicom
“Communication is the real work of leadership.” -Nintin Nohria, 10th Dean of Harvard
“Be green with your words… Use less of them to communicate your point.” -John Fairclough, CEO Resicom
“Good communication is as stimulating as black coffee, and just as hard to sleep after.” -Anne Morrow Lindbergh, American aviator and author
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” -Anthony Robbins
“We have two ears and one mouth so that we can listen twice as much as we speak.” -Epictetus, Greek philosopher
We have important (at least we think so) things to say, but sometimes run into a wall for ideas of where to start. I have created a “cheat sheet” that helps me generate ideas. Since each of my posts has a specific purpose, I have organized these categories to help get me unstuck. Quick Note […]
Delegate Desired Outcomes Stifling creativity can be a devastating habit for a company. Avoid this pitfall by abstaining from micromanagement activities. As an example, consider how you can empower your people’s creativity in how you delegate. Example: Our Task Description Connect with Mr. Smith to learn of his interest in becoming a client. He is […]
Explain WHY before the WHAT Being defined by what we do limits understanding and communication opportunities. We remove this constraint by focusing on WHY we do things before we explain WHAT we do. Below is an example of how Resicom has adopted this non-limiting behavior in our company. Example: Our Elevator Pitch We believe in […]
True value comes in the questions that are asked, not the answers that are given. More insights can be gleaned by asking questions for deeper understanding. Below are examples of how you can use questions to gain deeper insights. In what situations do I leave my team feeling that I don’t understand them? When I’m […]
“The single biggest problem in communication is the illusion that it has taken place.” -George Bernard Shaw, Irish Playwright and Co-Founder London School of Economics
Communication Tips (SERIES) Tip #7. Break the Rules – Document Structure We often miss an opportunity to engage our readers by the way we structure our documents. Freeing ourselves from the traditional document structure rules helps us keep our audience interested in reading more of what we have to say. See the differences below. Traditional […]
Communication Tips (SERIES) Tip #5. Speak their Dialect Your audience will disengage if you communicate too much or too little to them. Delivering the correct amount and type of information according to their preferences helps them engage more quickly and easily. Consider the following tips when crafting the content of your message. Deductive Reasoning respond […]
Communication Tips (SERIES) Tip #4. Speak their Language Communicating in a format that is most comfortable for your audience will help them understand you better. Converting your message into their preferred format helps remove translation error. Consider the following tips when crafting the structure of your message. Visual Learners respond well to: Written information Categorical […]
Communication Tips (SERIES) Tip #3. Choose your Questions Wisely Asking irrelevant questions can make your audience suspicious and/or lose trust in you. Clearly explaining why you are asking a question helps remove the potential for confusion or mistrust. The following will help you provide this clarity to your audience. Filters: Why am I asking this […]
A business owner starts with an idea and a destination in mind. Guiding a business toward that goal is a series of steps and sometimes missteps. The bold pursuit of what normal could be is about getting better at those things that matter to the individual business owner. Learning to ask questions to gain understanding and clarify […]
Communication Tips (SERIES) Tip #2. Cut the Crud Simplifying your message increases the likelihood that your audience will understand your point. One way to do this is by removing unnecessary words and examples. Use these filters to strip wasted words from your salient points. Filters: Is the goal of the communication clear? Can my point […]
Communication Tips (SERIES) Tip #1. Connect to the Audience First The sooner you connect to your audience’s needs, the sooner they will be willing to listen to what you have to say. Organizing your communication to speak to their needs first will help you connect with your audience more effectively. The following questions to assist […]
“Don’t make your audience play Jeopardy. Giving your answer before asking the question puts your audience at a disadvantage. It will also reveal your biases. Make it clear what question you are trying to answer first. Then allow your audience to engage in answering the question too.” -John Fairclough, CEO Resicom
What makes Resicom different? Every company has a distinct culture- the history, the creativity, the ingenuity behind what keeps the company growing and moving forward. We call these legendary stories. We asked our employees to share in their own words what makes Resicom unique. “The Director of Operations and I had a rather heated discussion […]
How does changing a 9-volt battery save a facility hundreds of dollars later? A national retailer needed a systematic inspection of their facilities. During these visits, it was determined including a procedure to check the battery in the exit door alarm system could prevent a more costly on-demand work ticket when the battery failed. Scope […]
It should be normal for people to communicate clearly and courageously, and save some of their finite resources. If you ask anyone in the facility management “What is the most important key to success?” – The resounding answer will be Communication. This one word is the key ingredient in all successful partnerships. It is an […]
Verify information before vocalizing an opinion. It saves you from having to defend yourself when the facts defeat your argument. How many times have you given your opinion based on very little information, exposing your biases, only to find out it was not based on factual information? It should be normal to be open minded […]
CASE STUDY How can you coordinate and execute multiple bathroom remodels in numerous locations nationwide within a tight deadline? Project Overview A retail client slated bathroom remodels throughout their nationwide locations. Needing a quick turn around on a comprehensive scope and project completion, Resicom was ready to take on the challenge. Relying on our structure helped deliver […]
