An entertainment company owns movie theaters throughout the country, many of which were purchased from original owners. While each theater has unique characteristics and nostalgic styling, few meet today’s ADA compliance standards. The client needed a sliding tray installed in a ticket booth and the counter access retrofitted to meet current height guidelines. Scope of the […]
ADA regulations impact almost every part of the way a retail business functions – from the width of its aisles to the height of its counters. There are dozens of potential violations a retailer faces. There are groups popping up around the country who aim to exploit violations through lawsuits. This summer, Attorney General Eric […]
Happy employees mean satisfied clients. Tell us about your best customer service story and you could win a downtown Chicago getaway with a $100 Lettuce Entertain You Gift Certificate. Check out the Resicom Inc. FaceBook page for complete details. Become a fan and share your ideas for what normal should be for your chance to […]
“We are working hard to ensure that the ADA keeps up with technological advances that were unimaginable 20 years ago,” said Attorney General Holder. “Just as these quantum leaps can help all of us, they can also set us back – if regulations are not updated or compliance codes become too confusing to implement. […]
October 6, 2010 John Fairclough, CEO of Resicom, has been invited as a guest contributor for DePaul Univerisity’s Coleman Entrepreneurship Center’s blog. The Coleman Center enriches second stage business owners by offering experience share, insights and practical applications within the business world. The Coleman Center Community Blog Community recently highlighted Fairclough’s “Outside of the Office”. […]
No one looks forward to confrontation. But holding employees accountable is what holds a business to its goals and purpose. In a small business environment, have a systematic process for disciplining and even releasing employees is critical. Our strategy actually includes steps before the discipline/termination process begins. I believe it should be normal for people […]
“Catastrophe” is defined as an event causing unexpected and sudden damage. Torrential rain and flash flooding destroyed hundreds of homes in a suburb of Chicago after a summer storm. For Resicom, the destruction was personal. Employees had family members living and affected in the area. Resicom took it upon itself to react quickly to the situation, […]
How do you respond with quick thinking solutions and resources when a car crashes through a storefront. Summary A client who schedules preventative maintenance and national rollouts had a critical facility emergency. A car had driven right into one of their locations, causing tremendous damage to the front of the building and structure. The facility […]
The leader needs to create clarity in why the organization exists, what its goals are, and the plan it is using to get there. This clarity needs to live in all aspects of the company. The company’s processes must be built using this clarity. I believe another key CEO responsibility is to build/recruit a […]
What is the key trait a CEO should have? Outside of the ethical/moral ones, many desired traits oppose one another. One person says passionate, the other says logical. Another says “Driven” and yet another says “Patient”. Who is right? It cannot be answered with certainty, as it is a subjective question. There are a […]
It’s normal that when someone plans a visit, we tidy up to make a favorable impression. When the person visiting is a CEO, additional effort to make everything sparkle happens PDQ! A retail client requested an emergency job to refresh the high gloss bamboo finish on all display fixtures and wall bays for a last […]
Project Overview Purchasing a shiny, new car is an exciting event. A dealership wanted to highlight that memorable moment when the keys are turned over to the new buyer by having it occur in a special area. The client requested the conversion of an extra mechanic bay in the service area into the new car […]
Project Overview A client currently owns a large industrial space that is comprised of various warehouse rooms. In the event of an emergency, the client wanted to ensure that teams could rapidly locate operational panels to shut off power, gas or water. The client also needed to make sure that the solution was OSHA compliant […]
Lemont, ILResicom Solution Team Members travel to Dallas over Valentine’s Day weekend to attend the annual RFMA (Restaurant Facility Management Association) conference. The conference provides an opportunity for top restaurants and service providers to network, attend educational seminars and discuss key trends in the restaurant maintenance industry. Resicom has spent several months creating a unique […]
Case Study What do you do when a school calls with mysterious pools of water in the halls? Project Overview A school contacted Resicom to respond to standing water that had pooled in a high traction hallway. The client needed rapid response to avert any safety hazard posed to students and faculty, while minimizing damage to […]
Case Study How do you respond with quick thinking solutions and resources when a car crashes through a storefront? Project Summary A national client who relies on Resicom for routine maintenance and exterior painting called us with a critical facility emergency. At one of the client’s retail locations, a car had driven right into front of […]
CASE STUDY When the very floor becomes a safety concern, how can emergency maintenance rapidly return a facility to normal? Project Summary A retailer discovered a high traffic area in the store were the wood floor was buckling prompting immediate on-demand maintenance. Normalcy at the facility was disrupted because of the possible tripping hazard that now […]
Choosing the right ladder for the right job On any job, the right tools make all the difference, and that includes choosing the appropriate ladder. Ladders are commonly manufactured from three materials: aluminum, wood, or fiberglass. Although aluminum is recognized as the most durable material, the fact that aluminum is an electrical conductor limits use to non-electrical […]
Caulk Talk Caulk is one of those versatile substances that has a myriad of uses in both facility maintenance and general construction. When sealing joints and seams, it can be difficult knowing which caulk to use given the variety of material available. The most commonly used types of caulk for facility maintenance, residential and commercial construction are […]
CASE STUDY What do you do when your brand becomes such an icon that people literally steal the sign right off the wall? Project Summary A national retail client has their signature storefront letters positioned within reaching distance on the mall wall. These letters are secured with 2’’ spacers that protrude out of the wall. Unfortunately, […]
CASE STUDY When mold creeps into a section of wall, what’s the best course of action for facility maintenance? Project Summary It could have been from a previous leak, or perhaps water was trapped during construction- whatever the reason, a high-end automobile dealership client needed to address a problem with mold in facility walls. The unsightly, […]
The most successful companies are purpose driven, and operate from their why rather than their what. What?!? Simply stated- whether a company delivers a professional service or manufactures an actual product, ideally the cause behind why a company exists in the first place shouldn’t change. For example, a company may say they exist just to make […]
Lemont, IL To enhance the progressive relationship between our retail, property management and facility maintenance clients, Resicom is introducing HVAC maintenance as part of our comprehensive preventative and on-demand service. By bundling HVAC repair, cleaning and inspection by our trained technicians with other preventative maintenance responsibilities and repairs, Resicom is able to offer a cost effective […]
CASE STUDY How can you shut the door on a retrofit pain that is anything but normal when it comes to time and material constraints? Project Overview A retail client installed new metal doors to withstand the harsh winters of New York. However, upon completion of the installation, it was brought to the client’s attention that […]
CASE STUDY How can you paint around customers and staff without disrupting the shopping experience? Project Summary A national client determined that a flagship store required a recolor project to maintain the high level of standards associated with the brand. Project execution needed to be scheduled during daytime business hours. Resicom was needed to develop a solution […]
CASE STUDY How can preventative maintenance secure the small details? Project Summary Facility cabinet doors are opened and closed repeatedly throughout the day causing considerable wear and tear on hinges. Even the highest quality cabinet doors become damaged or misaligned when repeatedly pulled down or leaned against. When completing routine preventative maintenance runs, Resicom is […]
Lemont, IL Known as the nationwide company to return normalcy, Resicom strives to create options and solutions for facility maintenance challenges. Executive VP Michael Fairclough had the opportunity to travel to Phoenix to attend Executive SPECS- an invitation-only conference. Top retailers and suppliers involved in store planning, construction, real estate, facilities and operations of retail […]
Case Study A client needed Resicom to think outside the box and develop a solution to installing circulation fans at a retail kiosk. Project Overview A retail client requested assistance in creating a plan for a fan installation rollout for retail kiosks. The fans would need to be installed at the four corners to provide proper […]
CASE STUDY Resicom sources elusive stone to replace storefront bases. Project Overview A client requested Resicom to source and install their storefront stone bases which had deteriorated over the years due to element exposure. A particular source of pain for the client was the fact that the stone bases with limestone tile had been acquired years […]
Case Study Resicom provides validation through innovative technology that our clients’ projects have been executed successfully at various locations nationwide. Project Overview A source of pain for many clients is the inability to personally audit maintenance work completed across nationwide facilities prior to invoicing. Resicom has created a standard process utilized with all clients to provide […]
Lemont, IL Known as the nationwide company to return normalcy, Resicom strives ways to bring clarity and solutions to facility maintenance challenges. We are pleased to announce that Executive VP Michael Fairclough has been recently published in Retail Facility Business. His article “Glossed in Translation” provides insight to facility maintenance managers to demystify the varying definitions and […]
CASE STUDY Broken, sharp weatherstripping prompts on-demand maintenance. Project Summary A set of storefront doors were were down-right dangerous with an exposed, jagged piece of broken weatherstripping. Although the metal had been installed to lessen the gap between the doors to keep the harsh weather out, it was now a safety concern to anyone entering the […]
A client had a facility where the wood floor was in dire need of replacement. Multiple attempts by various vendors to refinish the wood floor had finally left the floor in a state of disrepair that was simply unacceptable to the client’s standards. The uneven floor had not only become an aesthetic eye sore, but […]
CASE STUDY Resicom is relied upon for all types of emergency maintenance. But usually emergency is defined as a broken fitting room door, or a damaged cash wrap, maybe an overnight leak. However, in this instance, Resicom was contacted to assist facilities in their preparation against a pending category 5 Hurricane fast approaching the […]
CASE STUDY Facilities will experience water leaks- it becomes not a question of if but when. The inevitability of water leaks is tolerated, however recurrent leaks exasperate facility management. These leaks have the potential to destroy merchandise, and adversely effect the desired shopping experience. When a client called with an emergency leak order, Resicom […]
A retailer alerted their mall that cracked tiles existed in front of their location, believing that the mall would schedule maintenance for issues existing outside the store space. However, it became apparent that not only could the mall management not locate the specs for the existing tiles, but they would not not assume responsibility for […]
