Cure-ology In the blog post “Leadership – Process Enhancement Overview” we explore the difference between quick fixes and more sustainable solutions. Below are some questions that can help you identify some of these sustainable solutions. What are we doing that used to work but doesn’t work any more? What are the critical steps to achieving […]
How do leaders build raving followers? Regardless of the organization, there are limits to authority yet unlimited potential with influence. It’s easy to see the difference. With authority, a team member may comply with requests made by a superior. With influence, a team member will commit to the leader or his/her requests. It is the […]
Laurie Ledonne is the epitome of Resicom. She is adaptive, smart, creative, loyal, and principled. Her approach to building our company’s personnel is inspiring. She has a knack of recruiting talented people, seeing where they could flourish, then putting them in the position to succeed. Her skills have redefined normal for me. I am so […]
Certain roles carry levels of authority – like a parent, manager, or president. This authority is one dimensional, and can be easily disregarded. Unlike power, authority is typically “given” and carries rules in a way that does not ensure buy-in. Power or influence is earned. It is three dimensional, connecting the mind, body, and soul. […]
It should be normal for the experience of any project to become knowledge the entire company can share. Imagine the efficiencies gained when a national company is able to learn from a project it completes in Los Angeles, and share that experience with a technician that will complete the same project in New York. Building […]
It should be normal for the experience of any project to become knowledge the entire company can share. Imagine the efficiencies gained when a national company is able to learn from a project it completes in Los Angeles, and share that experience with a technician that will complete the same project in New York. Building […]
It could be normal for someone to understand how performance is measured. School and sports are great examples of this. The opportunity to review the results and ponder adjustments help us align our efforts with our desired outcomes. Be bold in the pursuit of what normal could be.
Guard your time like it is a valuable asset. People know when you quit listening. You cannot fake it. Good listening takes commitment. Be careful of how many people you commit to listen to. Otherwise your time will disappear and you will become ineffective. It could be normal to filter out the white noise and […]
CASE STUDY Proper vehicles maintenance is something people don’t always consider until something goes wrong or a strange rattle starts. However, a business can’t afford the downtime from out-of service vehicles because maintenance was overlooked or delayed. Resicom’s entire fleet must be readily available so that our technicians can respond on short notice to the […]
CASE STUDY A client needed a painting rollout completed on 90 locations in 30 days. Scope The scope of work needed to execute the project included: Paint 90 gas stations across two states. Work needs to be completed in 30 days and needs to start the 1st of the month. Each location has […]
CASE STUDY A client felt that discarded, blackened gum stuck to the brick outside their high-end retail facility was beginning to compromise their aesthetic standards and consequently their brand. Resicom was contacted to effectively remove the gum without damaging the brick. Scope The scope of work needed to complete this project: Remove all […]
Resicom is much like a vampire- we often do our best work at night. Our nationwide scalability usually dictates overnight project execution to minimize disruption to facilities’ guests and staff. Therefore, when asked to paint a store during the day, we had to shift gears and mindset on how to structure daytime project management during […]
CASE STUDY As part of our preventative maintenance plans with national retailers, Resicom must stock speciality paints that can be efficiently delivered to various job site throughout the country without disrupting project deadlines. To ensure that our crews are not without the necessary materials, Resicom developed a process to maximize our inventory levels without […]
CASE STUDY Resicom is relied upon for all types of emergency maintenance. But usually emergency is defined as a broken fitting room door, or a damaged cash wrap, maybe an overnight leak. However, in this instance, Resicom was contacted to assist facilities in their preparation against a pending category 5 Hurricane fast approaching the […]
CASE STUDY A national client for whom we usually provide planned preventative and emergency maintenance experienced an emergency carpentry need when the local vendor usually contracted to handle such situations was unavailable to complete the necessary repairs. The client entrusted Resicom to provide an exemplary local vendor to perform the work order. Because of […]
CASE STUDY Resicom dispatches our technicians nationwide to perform preventative and emergency maintenance. As our crews travel extensively throughout the country for project execution, there was a subsequent need to effectively manage our overnight accomodation expenses. Therefore, Resicom developed a partnership with a hotel chain to keep travel costs low and effectively transfer the […]
CASE STUDY Facilities will experience water leaks- it becomes not a question of if but when. The inevitability of water leaks is tolerated, however recurrent leaks exasperate facility management. These leaks have the potential to destroy merchandise, and adversely effect the desired shopping experience. When a client called with an emergency leak order, Resicom […]
CASE STUDY A retailer had furniture placed outside of their storefront that was meant to serve as visual props as well as function as a place for customers to sit and relax. The furniture was secured to the floor by a system that was easily disengaged, consequently allowing the pieces to move around and […]
CASE STUDY The best laid plans quickly go astray when Mother Nature decides to interfere. Emergency repair projects don’t wait for rain to stop or snow to subside. Resicom understands that breakdowns at facilities occur at any time, and in any weather. Due to the urgency of emergency projects, Resicom has had several occasions […]
CASE STUDY Our clients looks to Resicom to provide first response service when something goes wrong at their facility. Resicom needs to be able to dispatch technicians immediately so that our clients experience as little disruption as possible to their business. Resicom has developed an action plan that can be set into motion as […]
CASE STUDY In response to a difficult economic outlook, a retailer that we consistently service needed to revise their maintenance strategy. Our client’s emphasis on brand protection and customer shopping experience remained a priority, but their restricted maintenance budget was now also a factor. Resicom helped devised a solution to orchestrate bundled preventative […]
CASE STUDY Our hotel client had an upcoming event reserved for a 400 guest wedding. A week and a half before the wedding, the bride and her family dined at the hotel’s restaurant. Excited about her upcoming reception, the bride asked the manager to allow her party a sneak peek at the room. The […]
CASE STUDY Emergencies always happen at inopportune times, usually the time of occurrence dictating the sense of urgency. Upon preparing to start their business day, a retail client realized that an after-hours heavy leak had occurred during the night, and continued to create damage, originating from an unknown third party store above. Resicom was […]
CASE STUDY A retailer had an exterior storefront that received direct sunlight during the majority of the day. The window frames, millions, and sills had originally been painting with the same black paint used on the interior storefront windows. However, the paint had faded over time from the direct sunlight exposure to a medium […]
CASE STUDY Resicom has witnessed changes throughout the retail industry for the past 10 years. One of the most notable changes focuses on enhanced security. In the light of 9/11, requesting access to malls and shopping centers after hours has evolved into a complex, sometimes daunting process. Common areas once considered public access are […]
CASE STUDY A clothing retailer with a AAA level store discovered mold in one of their fitting rooms and in part of the stockroom. Although the source of the leak was promptly identified and repaired, a mold remediation company was contracted to quarantine the problem areas, identify sections with dangerous contaminants, and remove. Resicom […]
CASE STUDY- CREATING A MAILOUT CAMPAIGN THAT DOESN’T GET TOSSED Resicom, which primarily conducts commercial facility maintenance, decided to focus on active growth of our residential division by implementing a mail-out marketing campaign. The campaign would target residential properties for exterior painting projects, introducing our company and the renovation/remodeling and repair services we provide. […]
CASE STUDY An existing client is a nationwide retailer whose facilities have a sales floor/ fitting room layout containing a minimum of 4 and a maximum of 16 mirrors systems. Each mirror system weighed between 100 to 220 pounds. The entire mirror system consisted of the brushed metal frame, pressboard backing, and the mirror […]
CASE STUDY A client requested a color change in laminate for bellyband counters throughout their retailer’s locations. Scope The scope of work needed to complete this rollout: Provide demonstration of laminate recolor at client’s home office mock up store to obtain green light on rollout. Conduct site surveys at all […]
CASE STUDY A national retailer had a flagship location was about 4 years old with an 80’ x 26’ marketing piece that needed to be updated. The design of this store did not take into consideration space needed to change the marketing pieces. We were hired in a consulting capacity and were then hired to […]
CASE STUDY A retailer introduced a new concept store. The initial roll-out was four stores, each of them high profile. Separate general contractors had been hired to build them. A problem developed at one location when the retailer wanted to institute their preventative maintenance program. When the client sent in their maintenance contractor to touch […]
CASE STUDY A national retailer had heavy 8’x10′ marketing frames that held marketing materials that were changed quarterly. Each time these frames were removed to change the marketing media, the exposed wall surface above the frame was damaged and required repainting. We were brought in to develop a solution that would keep the the marketing […]
CASE STUDY A retail chain was replacing display nesting tables in all of their 130 stores from wood to metal and glass. The stores did not have the storage space to house the new and existing fixtures at the same time. Scope The scope of work needed to execute this project included: Verify which stores […]
CASE STUDY A retailer had a recolor project that needed to be completed in 135 of their stores across the country. The material specified by the visual department required three coats. The project needed to be completed within a firm ten day window. Scope The scope of work needed to execute this National Recolor Project […]
CASE STUDY A retailer has a structured schedule monthly preventive maintenance (PM) program in place that require up to six visit per year per location. The scope of work consist primary of carpentry, painting, and janitorial services. Scope The scope of work needed to meet this client’s needs includes: Visit and assess each store that […]
CASE STUDY A client has luxury stores all around the world. Their storefronts have a special plaster that was being discontinued by the manufacturer, yet the client wanted to maintain the appearance. We were able to effectively solve this situation. Scope The scope of work needed to execute the project included: Prepare Plaster […]
