When Sleet Happens

CASE STUDY

The best laid plans quickly go astray when Mother Nature decides to interfere.  Emergency repair projects don’t wait for rain to stop or snow to subside.  Resicom understands that breakdowns at facilities occur at any time, and in any weather.  Due to the urgency of emergency projects, Resicom has had several occasions that we were required to find solutions for project execution despite inclement weather.  Whether snow, ice, sleet, flooding, rain or hurricanes, Resicom can rely upon our detailed project management process to respond without disruption to the project.   

Scope

The scope of work needed to execute these project included:

1.  Being alert to weather conditions in both the project city as well as areas en route when traveling by car  and/or plane.  

2.  Requesting the clients’, suppliers’ and/or security company’s procedures regarding  inclement weather.

3.  Verifying that all safety procedures set forth by Resicom and the client are relayed and understood by our  technicians.  

4.  Understanding the finite deadlines of a project, and determining what must occur at all costs to meet the  client’s expectations.  

Challenges

The constraints of these scenarios included:

1.  Realizing that on numerous occasions, Resicom has no control over procedures dealing with inclement  weather.  Examples of this may include airlines not being able to disembark passengers when lighting is  present, or malls closing due to the possibility of extreme weather.

2.  Clients that are located thousands of miles away from a particular job-site sometimes do not fully  understand the weather situation.

3.  Predicting weather is not a exact science and what should be a beautiful day can quickly  turn into a day of  downpour in the Midwest.

Solutions

Resicom understands that to provide value to our clients, projects are executed quickly, and the original schedule must be maintained at all costs whenever possible.  By determining methods to not allow extreme weather to disrupt project execution, we can distinguish ourselves over the competition.

1.  We have trained all of are employees how to best utilize weather websites such as Weatherchannel and 

Weatherbug.  Our technicians can access these websites using their company smart phones for real time  information.   

2.  Having home office confirm with airlines website the status of departing and arriving flight  prior to  every major project to give our clients the most up to date information about possible  delays.  

3. Having material delivered to hotel or other locations for pickup in situations that we are  delayed  due to  weather.  Suppliers are often receptive to delivering materials at different  locations or even leaving at rear  entrances.

4.  Having generators ready to be deployed incase electricity is not available for any amount of time.

Summary

Mother Nature is not easily deterred.  However, with detailed management, along with effective tools and process reinforcement for our technicians, Resicom can be relied upon for project performance and doesn’t leave our clients caught out in the rain.