Cut it Out

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CASE STUDY

Broken, sharp weatherstripping prompts on-demand maintenance.

Project Summary

A set of storefront doors were were down-right dangerous with an exposed, jagged piece of broken weatherstripping.   Although the metal had been installed to lessen the gap between the doors to keep the harsh weather out, it was now a safety concern to anyone entering the store.  The client needed their facility returned to normal condition- immediately.  By leveraging our business structure, Resicom was able to respond to the on-demand request and complete the necessary repairs within 24 hours.



Scope

The scope of work needed to execute the project includes:


  1. Assess store and determine the extent of the problem with the broken weatherstripping.
  2. Discuss with management the best time to repair to limit disruption to guests and staff.
  3. Remove sharp piece of metal and smooth out remaining surface.
  4. Clean door area and ensure that no other potential safety risks exist.


Challenges & Solutions

The constraints of the project that were overcome included:


  1. Expediting on-demand response and execution.
    • The on-demand request needed technicians to report onsite within 1 hr to assess and determine the extent of the repairs.  A technician would then need to return no later than the following morning to complete the work.  Our home office was able to reorganize the master schedule so that a technician would be available to handle the emergency call.
  2. All repairs must be completed prior to noon the next day before the fire marshall scheduled for inspection was due onsite.
    • Our technicians completed the work prior to store opening since traffic could not be redirected, but would in fact need to use the damaged doors.  The work had to be flawlessly executed being located in such a highly visible area so as not to compromise the client’s standards and brand.
  3. Completed work must in no way affect the security system on the main entry doors.
    • As these doors were the main entrance, all work needed to be precisely completed to avoid any disruption to the security system.

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